Terms and Conditions

Welcome to Castal Online, the cosmetics and personal care e-commerce platform owned by Lamsat Al-Thuraya Trading Company, Unified National Number 7016087939.

Please read these Terms and Conditions carefully before using the website or making any purchase. By accessing or using the website, you agree to be bound by the following:

1. Definitions: Website: The online platform dedicated to selling cosmetics.
Customer: Any individual who visits the website or purchases products through it.
Products: All cosmetics and personal care items offered for sale on the website.

2. Use of the Website:

The customer agrees to use the website for lawful purposes only.
Copying, republishing, or exploiting any content, images, or materials from the website without prior written permission is prohibited.
The customer must provide accurate and correct information when registering or placing an order.

3. Products and Prices:

All products displayed are described as accurately as possible.
Prices are subject to change at any time without prior notice.
In case of any typographical error in price or description, the website reserves the right to amend or cancel the order after notifying the customer.

4. Orders and Payment:

Completing an order constitutes the customer’s agreement to purchase the selected products.
Payment shall be made through the available payment methods on the website (such as bank cards, cash on delivery, or others).
The website reserves the right to reject or cancel any order if payment conditions or verification requirements are not met.

5. Shipping and Delivery:

Orders will be shipped to the address specified by the customer.
Shipping and delivery times may vary depending on the region and the courier service.
The website shall not be held responsible for any delays beyond its control (such as weather conditions or courier issues).

6. Return and Exchange Policy:

Customers may return or exchange products in accordance with the website’s announced policy (if the product is unused and in its original condition).
Cosmetics cannot be returned once opened for health and safety reasons, except in cases of manufacturing defects.

7. Intellectual Property:

All intellectual property rights (texts, images, designs, logos, and content) belong to the website and may not be used or exploited without prior written consent.

8. Liability:

The website shall not be liable for any direct or indirect damages resulting from misuse of products or failure to follow usage instructions.
Customers are advised to read product ingredients carefully and ensure they are not allergic to any component before use.

9. Privacy:

The website is committed to protecting customer data and shall not share it with third parties except in compliance with local laws and the website’s Privacy Policy.

10. Amendments:

The website reserves the right to amend these Terms and Conditions at any time, and such amendments become effective upon being published on the website.
Continued use of the website after any amendments constitutes implied acceptance of the new terms.

11. Governing Law:

These Terms and Conditions are governed by the laws and regulations of the Kingdom of Saudi Arabia, and jurisdiction lies with the courts of the Kingdom.